Refund policy

Returns & Legal Rights Policy

RETURNS & REFUNDS

14-Day Right of Return (change of mind)

Even though our wallpapers are printed to order, we accept change-of-mind returns within 14 days of delivery, in addition to your statutory rights, provided the following conditions are met:

  • The item must be unused, not installed, and in its original packaging, in resaleable condition.
  • You must notify us of your intention to return the item within 14 days of receipt at contact
  • The item must be returned to us within 14 days of your notification.
  • Return shipping costs are at the customer's expense.

Order Cancellation

Our priority is to print and dispatch your order as quickly as possible while maintaining the highest production standards. To ensure efficient processing and avoid unnecessary waste, production preparation begins 24 hours after order confirmation.

This 24-hour window allows customers to request any changes or cancellations before production starts.

  • Within 24 hours of payment : orders can be modified or cancelled for a full refund.
  • After 24 hours : orders can no longer be cancelled or refunded, as the wallpaper is then produced specifically to the customer's measurements and specifications, unless the item arrives faulty, damaged, or incorrect.

Customers are encouraged to contact us as soon as possible should they wish to amend or cancel an order.

Refunds (if applicable)

Once a returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, the refund will be processed automatically to your original method of payment. Please allow several business days for the refund to appear, depending on your payment provider.

3. Exclusions

The guarantee does not cover:

  • Errors entered during personalisation (incorrect spelling, low-quality photos, wrong age)
  • Damage caused by misuse, humidity, excessive heat or improper handling
  • Normal wear and tear

4. How to Contact Us

Please contact us at sculptlab@gmail.com and include:

  • Your order number
  • A description of the issue
  • Clear photos or a short video showing the defect

Our support team will respond within 48 business hours.

Returns Address

SculptLab
Latgales iela 222B - 25
1019 Riga
Latvia

5. Consumer Rights

Your statutory rights under applicable consumer protection laws remain unaffected by this policy.